Warranty & Return Policy
Peace of mind with every product. Transparent coverage, fast returns, and dependable support from Delhi — serving all of India since 2000.
Product Warranty Coverage
| Product Type | Warranty Period |
|---|---|
| SMPS Battery Chargers | 6 Months |
| Battery Load Testers | 6 Months |
| Battery Volt Meters | 6 Months |
| E-Rickshaw Battery Chargers | 6 Months |
| Tubular Inverter Batteries | 36 Months |
Warranty Coverage Includes
- Manufacturing defects in materials and workmanship
- Digital displays, charging circuits, and safety components
- Physical parts like housings, connectors, cables
- Performance failures like improper charging
- Safety features like reverse polarity and overcharge protection
What's Not Covered
- Physical damage due to mishandling, abuse, or accidents
- Power surges, incorrect voltage input
- Normal wear and tear from regular use
- Unauthorized modifications or repairs
- Water or environmental damage
Return Policy — 7-Day Guarantee
Return any unopened product within 7 days for a full refund. No questions asked.
- Contact Us: Call or WhatsApp +91 99539 35912
- Get Authorization: Receive return ID and shipping details
- Pack & Ship: Return the unopened product in original packaging
- Receive Refund: Processed within 3–5 business days of receipt
Warranty Claim Process
- Contact support with purchase details
- Our technician will help troubleshoot via phone/WhatsApp
- If unresolved, send to our service center
- We'll repair/replace and return it in 7–10 business days
Documents Required:
- Purchase receipt or invoice
- Product serial number (if available)
- Issue description and images/video (if applicable)
- Contact and shipping details
Service Centers
- Delhi NCR (Main Center): 21 Gokhale Market, near Kashmere Gate Metro
- Mumbai: Authorized Partner (Contact for details)
- Bangalore: Authorized Partner (Contact for details)
- Other Cities: Mail-in Service — free shipping both ways
Terms & Conditions
- Warranty begins from purchase date
- Original invoice required for all claims
- Warranty is non-transferable
- Replacements carry remaining original warranty
- Refurbished units may be provided as replacement
- This warranty does not affect your consumer rights
- Liability limited to repair/replacement only
Quick Reference
| Battery Warranty | 36 Months |
|---|---|
| Other Products Warranty | 6 Months |
| Return Window | 7 Days (Unopened Items Only) |
| Repair Timeline | 7–10 Business Days |
Frequently Asked Questions
What is the return window on SAMCO products?
7 days from delivery, for unopened products in original packaging. Contact us on call or WhatsApp for a return ID, ship it back, and the full refund is processed within 3–5 business days of receipt.
How long is the warranty on chargers and load testers?
6 months from the purchase date on SMPS battery chargers, battery load testers, battery volt meters and e-rickshaw battery chargers, covering manufacturing defects, circuits, displays and safety components.
How long is the tubular inverter battery warranty?
36 months from the purchase date, with the original invoice. Replacements carry the remaining original warranty period.
How do I claim warranty?
Contact support with your purchase details. Our technician first helps troubleshoot on phone or WhatsApp; if unresolved, send the unit to our service center and we repair or replace and return it in 7–10 business days.
What documents are needed for a claim?
The purchase receipt or invoice, the product serial number if available, a description of the issue with images or video if applicable, and your contact and shipping details.
Is service available outside Delhi?
Yes. Mumbai and Bangalore have authorized partners, and every other city is covered by mail-in service with free shipping both ways. The main service center is at 21 Gokhale Market, Delhi.