🔒 Warranty & Return Policy – Samco Battery
Peace of mind with every product. Transparent coverage, fast returns, and dependable support.
🛡️ Product Warranty Coverage
| Product Type | Warranty Period |
|---|---|
| SMPS Battery Chargers | 6 Months |
| Battery Load Testers | 6 Months |
| Battery Volt Meters | 6 Months |
| E-Rickshaw Battery Chargers | 6 Months |
| Tubular Inverter Batteries | 36 Months |
🛠️ Warranty Coverage Includes
- Manufacturing defects in materials and workmanship
- Digital displays, charging circuits, and safety components
- Physical parts like housings, connectors, cables
- Performance failures like improper charging
- Safety features like reverse polarity and overcharge protection
⚠️ What’s Not Covered
- Physical damage due to mishandling, abuse, or accidents
- Power surges, incorrect voltage input
- Normal wear and tear from regular use
- Unauthorized modifications or repairs
- Water or environmental damage
🔄 Return Policy – 3-Day Guarantee
Return any unopened product within 3 days for a full refund. No questions asked.
- Contact Us: Call or WhatsApp +91 99539 35912
- Get Authorization: Receive return ID and shipping details
- Pack & Ship: Return the unopened product in original packaging
- Receive Refund: Processed within 3–5 business days of receipt
🔧 Warranty Claim Process
- Contact support with purchase details
- Our technician will help troubleshoot via phone/WhatsApp
- If unresolved, send to our service center
- We’ll repair/replace and return it in 7–10 business days
Documents Required:
- Purchase receipt or invoice
- Product serial number (if available)
- Issue description and images/video (if applicable)
- Contact and shipping details
🏢 Service Centers
- Delhi NCR (Main Center): 21 Gokhale Market
- Mumbai: Authorized Partner (Contact for details)
- Bangalore: Authorized Partner (Contact for details)
- Other Cities: Mail-in Service – Free shipping both ways
📜 Terms & Conditions
- Warranty begins from purchase date
- Original invoice required for all claims
- Warranty is non-transferable
- Replacements carry remaining original warranty
- Refurbished units may be provided as replacement
- This warranty does not affect your consumer rights
- Liability limited to repair/replacement only
📄 Tip: Keep your invoice safe — it's essential for warranty & returns.
📞 Need Assistance?
- Call: +91 99539 35912
- Email: hi@samcobattery.in
- Support Hours: Monday to Saturday, 11:00 AM – 5:00 PM
📋 Quick Reference
| Battery Warranty | 36 Months |
| Other Products Warranty | 6 Months |
| Return Window | 3 Days (Unopened Items Only) |
| Repair Timeline | 7–10 Business Days |